Manage Team License

How do I assign or remove users from my team license?

This article describes how to manage a WhatsApp Sender Team License, including adding and removing users, increasing the maximum number of users on a license and renewing a license.

Access License Information

Click Extensions > WhatsApp Sender > License.

This will open the License dialog box.

NOTE: You need to be the WhatsApp Sender administrator to manage the team license. If you are not the administrator, you will need to ask the administrator to complete the steps below.

In the License dialog box you will find your team license information, such as its Status, its Expiry Date and the Maximum Licensed Users permitted. You can also see when each user Last Used the add-on.

Add a New User

In the License dialog box, click Add User.

Enter the user's email account in the box provided and click OK.

Users may or may not be within your domain (or organization). For example:

  1. admin@company.com can add marketing@company.com, sales@othercompany.com or contractor@gmail.com.

  2. admin.footballclub@gmail.com can add sales.footballclub@gmail.com or rachel@marketingcompany.com.

Remove an Existing User

In the License dialog box, locate the user to be removed and then click Delete.

Note the warning message (see below) and then click Yes.

IMPORTANT NOTES:

  1. Once users are deleted, they cannot be added again. Therefore, it is important to only delete users who will never use the add-on again within your organization, e.g. if they have left the company.

  2. The administrator will take one of the user licenses by default and cannot be deleted.

Increase the Maximum Licensed Users

In the License dialog box, click Buy More.

This will open the Purchase dialog box.

Under Team, select the number of additional licensed users that you want to add to your team license and then click Buy Now.

You will receive a message confirming the number of additional licensed users to be added and the number of existing licensed users on your team license. The Expiry Date provided applies to all licensed users (new and existing).

Click Yes and then provide payment details when prompted. You can find frequently asked questions relating to payment in this article.

Renew License

In the License dialog box, click Renew.

This will open the Purchase dialog box.

Complete the form as per your renewal preferences and then click Buy Now.

Provide payment details when prompted. You can find frequently asked questions relating to payment in this article.

Advanced Feature: Automatically Install the Add-on for Specific Users

This section describes how to install the add-on for selected users on your domain so that it will automatically appear under their Add-ons menu.

Step 1

NOTE: The following steps need to be carried out by your Google Workspace Admin using the Google Admin Console.

If you don't already have one that is suitable, create an organizational unit, e.g. WhatsApp Sender Users.

Step 2

Add users to your organizational unit(s).

Step 3

Step 4

Add the add-on to the domain install list and assign it to the applicable organizational unit(s).

Users within the assigned organizational unit(s) will have the add-on installed for them automatically.

NOTE: Users can alternatively install WhatsApp Sender from Google Workspace Marketplace.